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Adaptação e aplicação da Escala Servqual para avaliação da qualidade em serviço: estudo de caso em uma mercearia.
(2021-08-18)
Knowing the perception of customers with the services provided allows the company to know the weaknesses, strengths or where to improve in order to invest more in the quality of their services. This would make it possible ...
Um estudo de caso da aplicação das ferramentas da qualidade inseridas no chão de fábrica e os resultados atribuídos aos custos da não qualidade.
(2021-03-12)
This work focused on analyzing the results of the improvements built in the manufacture of an
organization in the area of industrial metallurgy, whose identification was not revealed due to
issues of business secrecy. ...
Aplicação da análise preliminar de risco no processo de lavanderia hospitalar: Um estudo de caso.
(2022-01-21)
This article presents the application of risk analysis to solve or minimize the problems
of one of the hospital washing processes of an industrial laundry located in
Pernambuco. This application was based on the Preliminary ...
Proposta de ações para a eliminação da etapa de rebarbação de engrenagens para veículos durante o processo de usinagem de uma indústria metalúrgica localizada em Igarassu PE
(2022-01-17)
This paper presents an action plan with the objective of proposing actions to eliminate
rework by material removal in precision gear parts produced in a metallurgical
industry located in Igarassu-PE. For the elaboration ...
Avaliação da qualidade dos serviços oferecidos em uma loja de variedades através da escala ServQual
(2021-01-14)
ABSTRACT
This article aims to identify the gaps between the expectations and perception of
customers related to the quality of service at a variety store, located in the city of
Abreu e Lima, Pernambuco, Brazil. It is ...
Um levantamento de ferramentas da qualidade aplicadas para atender aos requisitos da ISO 22000 em panificadoras.
(2022-07-07)
The objective of this article is to survey the quality tools used to meet the requirements
of ISO 22000 in bakeries. This is a bibliographic research with a qualitative approach.
The theme addresses the importance of ...
Percepção do usuário de ônibus sobre a qualidade do transporte público por ônibus na cidade de Igarassu
(2021-03-10)
This research aims to identify the main attributes that impact the perception and satisfaction of users of public transport by bus in the city of Igarassu/PE. It has an exploratory, descriptive and grounded characteristic ...
A ferramenta 5s no setor de pintura de uma empresa industrial localizada em Goiana-PE
(2021-08-25)
This research has as its main objective the use of the 5S Tool in the painting sector of an industrial company located in Goiana-PE. Initially it explains the universe of Administration. In addition to the literature review ...
Análise da percepção do cliente com relação a compras on line.
(2021-03-10)
This article aims to classify and order the decisive factors in defining the quality of the service of an online purchase. According to research, the growth of electronic ecommerce, a great business opportunity and the ...
Qualidade dos serviços públicos hospitalares: um estudo da satisfação dos usuários da região metropolitana do Recife.
(2021-03-12)
According to IBGE 7 out of 10 Brazilians use SUS and due to the great importance and impact of public hospital services in the Brazilian population, this study focuses on analyzing the satisfaction of users of public ...