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Qualidade dos serviços públicos hospitalares: um estudo da satisfação dos usuários da região metropolitana do Recife.
(2021-03-12)
According to IBGE 7 out of 10 Brazilians use SUS and due to the great importance and impact of public hospital services in the Brazilian population, this study focuses on analyzing the satisfaction of users of public ...
Utilização da ferramenta PDCA para a sistematização dos processos para a elaboração dos materiais didáticos utilizados no EAD.
(2022-07-08)
This paper aims to identify the processes performed in the preparation of didactic material, and the possibility of using the PDCA quality tool. With the growth of the offer of EaD courses and the considerable increase of ...