Knowing the perception of customers with the services provided allows the company to know the weaknesses, strengths or where to improve in order to invest more in the quality of their services. This would make it possible ...

This work focused on analyzing the results of the improvements built in the manufacture of an organization in the area of industrial metallurgy, whose identification was not revealed due to issues of business secrecy. ...

ABSTRACT This article aims to identify the gaps between the expectations and perception of customers related to the quality of service at a variety store, located in the city of Abreu e Lima, Pernambuco, Brazil. It is ...

This research aims to identify the main attributes that impact the perception and satisfaction of users of public transport by bus in the city of Igarassu/PE. It has an exploratory, descriptive and grounded characteristic ...

This research has as its main objective the use of the 5S Tool in the painting sector of an industrial company located in Goiana-PE. Initially it explains the universe of Administration. In addition to the literature review ...

This article aims to classify and order the decisive factors in defining the quality of the service of an online purchase. According to research, the growth of electronic ecommerce, a great business opportunity and the ...

According to IBGE 7 out of 10 Brazilians use SUS and due to the great importance and impact of public hospital services in the Brazilian population, this study focuses on analyzing the satisfaction of users of public ...

This work aims to analyze whether the use of quality tools, in the area of civil construction, with a focus on the failures of ceramic detachment, is able to contribute to the reduction of non-quality costs. To achieve ...