Produtividade no Home office: Uma investigação dos impactos dessa modalidade nos serviços prestados pela CRADT de um campus do IFPE.

Abstract

This article presents an investigation into the factors that positively and negatively impacted the productivity of the services provided by the Coordination of Academic Records, Diplomation and Shift, in a unit of the Federal Institute of Education, Science and Technology of Pernambuco, during home office, because of the social distancing caused by the pandemic situation. The home office refers to the fulfillment of the working day outside the physical premises of the workplace, through the use of technological resources. As it is an essential sector to meet the demands of students and providing management assistance with issues related to the procedures, policies and practices of the institution, there was a concerniment about the conformities and productivity of the services performed by coordination under analysis. In order to obtain answers to this concern, a structured questionnaire was applied with the section’s workers, addressing the working conditions on satisfaction, support, adaptation, structure and information and communication technology (ICT) tools used in the home office with the purpose of knowing the impacts of this type of work on the productivity of the services offered. What made it possible to know of the impacts brought by the home office, in addition to the identification of advantages and disadvantages in the work performed by the public workers, remotely