Gestão do conhecimento na área de Tecnologia da informação: um estudo de caso da percepção sobre compartilhamento de conhecimento entre profissionais de TI

Abstract

The competitive environment of the corporate world suffered a great impact when physical resources ceased to be the main strategic differential, giving way to intangible resources, changing the focus of companies towards innovation. To deal with the new challenges, the generation of new and internal knowledge has become one of the main weapons used to achieve success in the midst of competition. In view of this, companies and academy developed the concept of knowledge management, with the aim of finding techniques, tools and processes that would maximize the development of new knowledge. The demand generated by this transformation made organizations find in technology a strong ally, due to its characteristic of breaking barriers of space, distance, cost and time. However, knowledge management is not a topic of technology, but of people, and in this context it is necessary to understand how professionals share and acquire knowledge, and what their perceptions are regarding it. This study hopes to understand this issue, focusing on people who work with information technology, with the aim of providing information that helps companies in planning and executing their practices to foster new knowledge. Through a research, it was verified the perception that these professionals have, about the relevance in knowledge sharing, which after applied to a quantitative analysis gave us a panorama that can be used to aid knowledge management.