Aplicação das ferramentas da qualidade para a melhoria de processos : Estudo de caso de uma indústria na região metropolitana do Recife.

Abstract

This article analyzes the growing importance of quality in industrial production within a context of globalization and high market competitiveness. A significant transition is observed from a focus on process control to prioritizing customer needs, emphasizing the application of quality tools and standards such as ISO 22000 to ensure food quality and safety. The research focuses on analyzing consumer complaints in a food industry located in Pernambuco, Brazil, aiming to identify root causes and develop solutions through the application of quality tools. The study seeks to highlight the relevance of these tools in problem identification and resolution processes, as well as their contribution to effective control of the production process.