Acessibilidade hoteleira: análises de ações inclusivas para surdos nos meios de hospedagem em Pernambuco

Abstract

A literature review identified few studies on the inclusion of deaf people in hotels in Pernambuco. Observing this gap, we discussed tourism, the growth of the hotel sector, people with disabilities in Brazil and in lodging establishments, deaf people, accessibility and inclusion. To this end, a mixed research approach was used, collecting information through a questionnaire made up of objective (Likert scale) and subjective questions, with the aim of understanding the profile of deaf customers and analyzing the inclusion of this public in lodging establishments in Pernambuco. The survey involved 11 deaf people who had access to the questionnaire through the LIBRAS teachers and/or interpreters who mediated this contact. The inclusion criterion was deaf people who used hotel services in the Pernambuco region. In view of the results obtained, it was clear that although inclusion is currently a much-discussed subject, there is still a lot of progress to be made in integrating the deaf community into accommodation establishments. It is therefore hoped that this work can contribute to the emergence of new research in the area of accessibility for the deaf.