Comunicação eficaz para segurança do paciente : análise das características de comunicação entre profissionais de enfermagem que atuam em unidade hospitalar

Abstract

Objective: to analyze the ways in which nursing professionals perceive their communication skills to promote patient safety in a hospital environment. Method: This is a cross-sectional study, with a quantitative approach, between September 2022 and September 2023, carried out in two public hospitals in the interior of Pernambuco. Results: The study analyzed the characteristics of communication between nursing professionals and it was clear that in general they communicate relatively well with a score of 63.82. Regarding gender association, women communicate better than men in certain aspects of communicability. Regarding the professional category, there was no association between nurses and technicians in relation to communicative aspects. Final considerations: Communication is an essential tool to ensure patient safety and prevent errors. Effective communication between these professionals promotes more harmonious and efficient collaboration within the healthcare team.