Desafios táticos do setor de governança hoteleira: um estudo de caso em três meios de hospedagem localizados na microrregião de Suape

Abstract

The present study aims to discuss the housekeeping department, which is responsible for all the duties towards maintaining orderliness and cleaning of rooms and hotel public areas. The general objective of this research is to raise the main obstacles faced by housekeeping department according to executive housekeeper. The specific objectives are tracing the profile of executive housekeeper; raise the main activities performed daily; identify the challenges perceived by executive housekeeper and the ways which they respond to the perceived problems. As for the methodology it is an exploratory case study with a qualitative approach. Data collection was carried out through a semi-structured interviews applied to three executive housekeepers of hotels located in the micro-region of Suape, in the cities of Cabo de Santo Agostinho and Ipojuca. Data analysis was performed by transcribing and comparing the speeches of the interviewed professionals. With the results of the surveys, it was possible to observe that the greatest difficulties are the general cleaning of the hotel and the hiring of labor, due to the lack of qualified people with a vision of growth in the activity