Uma análise dos processos na logística interna de uma empresa familiar de móveis rústicos da cidade do Cabo de Santo Agostinho

Abstract

The study was carried out in a family business in the field of rustic furniture, located in the city of Cabo de Santo Agostinho PE. The objective was to map the organization's logistical processes and propose mechanisms for continuous improvement in their methodologies, having as premises the reduction of time between the closing of the commercial proposal with the customer and the delivery of the product, through purchases according to demand, reducing waste. The research consisted of mapping in detail the production input acquisition systems, from the semi-finished product to the final consumer, analyzing the processes and using SIPOC, a technique that allows a better visualization of the process steps by all people related to the organization, to propose solutions based on that. Through the study it was possible to notice that the company has difficulties related to the management of its processes. The results expected from the mapping and the proposed standardization of processes are directly linked to increased productivity, clarity of raw material acquisition processes, reduction of time in operations. In this sense, the design that characterizes this research is an exploratory and descriptive study, using the case study as a method. The methodological approach is qualitative, and for data collection, semi-structured interviews, document analysis and direct observation were used.