Um estudo de caso da aplicação das ferramentas da qualidade inseridas no chão de fábrica e os resultados atribuídos aos custos da não qualidade.

Abstract

This work focused on analyzing the results of the improvements built in the manufacture of an organization in the area of industrial metallurgy, whose identification was not revealed due to issues of business secrecy. In its development, the use of nomenclatures was used to describe machinery and titles that refer to the institution in question, in order to respect the secrecy imposed by it. During development, the positive oscillation that occurred in the period of one year (from 2019 to 2020) was shown. After the adoption of the widespread use of quality tools and consequently of improvements in the production methods used by the corporation, which adopted a system based on the quality inserted in the production, from the use of those considered tools of extreme importance for the progress of organizations that also they value the achievement of good results. Such mechanisms aim to facilitate in order to define, measure and analyze data that can directly result in the results of the organization, proposing and assisting in the direction of solutions to possible problems and disturbances that may happen in a productive process, such tools as the Diagram of cause and done; Check sheet; Flowchart; 5 whys; Control charts, among many others. It is understood that the decrease in production costs is another factor to be pursued by all and for the entire company, and based on this premise, the reduction in costs due to non-quality were also analyzed parameters, and it was noted that during this year, a curve involving production, non-quality costs and sales was plotted, resulting in positive numbers at the end. Where production with conformities, does not generate costs due to non-quality, and results in more sales, that is, greater results. An ideology based on continuous improvement, which over a period of one year showed minimally positive data, but which for the vastly competitive world that is the business sector, one can already be aware of the inserted and considerably important effects. Thus, it is easily considerable that the continuous improvement derived from quality techniques, such as tools and methodologies, will provide organizations with a higher rate of compliance, which will follow a line directly proportional between the habits inserted in quality management and the positive results obtained. throughout the company.