Influência do cenário pandêmico na qualidade do serviço educacional de uma instituição federal

Abstract

ABSTRACT This research is an exploratory case study that aims to identify the impacts resulting from the pandemic caused by Covid-19 on the quality of educational services provided by a federal educational institution, from the perspective of students. The pandemic brought a challenging scenario, the new established context requires that teachers and students adapt to a new educational model, in which new forms of interaction are implemented and the impacts resulting from this new methodology on the quality of teaching need to be understood in a better way. deep. Multiple linear regression was the method used to assess and classify the variables that make up the proposed pattern. The results presented show that the student is aware of the importance of following the classes and carrying out their activities without plagiarism and that they have the resources available (Internet, Tablet, Computer, Smartphone, or Smart TV) so that the quality of teaching is not harmed , as well as allowing the professor to teach the contents, making the meetings productive and light, were the ones that provided the greatest impact on the teaching-learning relationship of the Federal Institution of Pernambuco, campus Igarassu, in the higher courses of Graduation in Administration and Technologist in Quality Management . The results found can help an organization to introduce a remote learning model that is more compatible with the needs of students.