Estratégias na redução do custo da não qualidade na indústria da construção civil.

Abstract

This work aims to analyze whether the use of quality tools, in the area of civil construction, with a focus on the failures of ceramic detachment, is able to contribute to the reduction of non-quality costs. To achieve what the work proposes, a descriptive, qualitative and exploratory research was used, the information was acquired by collecting secondary data obtained through representatives of the construction company, and primary data through interviews with managers and employees of the company. in question. After a case study, it was observed that prior knowledge of the risks of non-quality cooperate to reduce costs in Civil Construction, and that the use of quality tools such as the Pareto Graph and Ishikawa Diagram, Brainstorming and 5W2H, used to identify the possible causes of non-conformities in the study in question, cooperate for a better diagnosis of the failures as a whole, as well as serve for the elaboration of an action plan with the objective of acting in the correction of the identified failures.