Percepção dos profissionais da atenção primária à Saúde sobre a utilização do programa Telenordeste

Abstract

Introduction: The emergence of the SARS-CoV-2 pandemic, the virus responsible for COVID-19, highlighted the need for social distancing and population isolation measures. As a result, strategies such as Telehealth and Telemedicine began to be implemented. As an extension of these initiatives, TeleNordeste was created, enabling matrix support through Telemedicine for primary healthcare units by specialized professionals. This study aimed to identify the perceptions of Primary Health Care professionals regarding the use of the TeleNordeste Program. Methods: This is a descriptive, exploratory, cross-sectional study with a qualitative approach. Data were collected using a questionnaire adapted from Alckmin (2010) during scheduled visits to healthcare units using the TeleNordeste program. The data were analyzed using the Content Analysis method proposed by Bardin (2016). Ten participants were interviewed, and the results were organized into tables. Results: The participants had a mean age of 46 years, with a predominance of females (80%). The professionals' perceptions of the TeleNordeste Program were organized into coding units and grouped into three analytical categories: I. Infrastructure and Training; II. Operational Challenges; III. Impact and Reliability. Conclusion: Reduced waiting lists, expanded access to scarce medical specialties in rural areas of the state, and reduced need for travel to urban centers were identified as positive outcomes of the tool. Limited schedule flexibility and restricted availability of consultations in certain specialties remain challenges to be addressed.