A contribuição das ferramentas da qualidade para a melhoria de processos : estudo de caso em uma empresa do ramo alimentício.

Abstract

This study analyzes the contribution of quality tools to the continuous improvement of production processes in a food industry company. The research primarily focused on identifying and solving weaknesses related to the lack of product traceability and the predominance of informal operational controls. Methodologically, the study adopted a qualitative approach, characterized as exploratory and descriptive, through a case study. Initially, process mapping was conducted using flowcharts, enabling a detailed visualization of production stages and the identification of operational failures. To investigate the root causes of the identified problems, the Ishikawa Diagram was applied, highlighting critical factors related to workforce, methods, machinery, and measurement. As improvement and control strategies, the implementation of the Kanban system was proposed to enhance visual management of production flow and strengthen operational control. Additionally, an action plan was structured using the 5W1H tool to define responsibilities, deadlines, and procedures for mitigating the identified bottlenecks. The findings indicate that the integration of these tools contributes to process standardization, improves product traceability, strengthens internal communication, and enhances operational efficiency. The study concludes that the systematic adoption of quality tools represents an important strategic advantage for organizations in the food sector, promoting better process control, compliance with sanitary regulations, and support for continuous improvement.