Mapeamento de processos e kanban como estratégias para melhoria da gestão do estágio não obrigatório no IFPE.

Abstract

This research addresses the application of process management in monitoring non-mandatory internships in a professional training institution, with the aim of proposing process mapping and the agile Kanban methodology to improve the management of internship activities. The study is characterized as an exploratory case study, with a qualitative approach, carried out in the internship sector of the Federal Institute of Education, Science and Technology of Pernambuco - Campus Igarassu. To develop the proposal, existing procedures were analyzed, the workflow was mapped and the principles of Kanban were applied as a tool for visual organization and monitoring of activities, with the aim of increasing the predictability and efficiency of the processes of formalizing the students' academic internship. The results showed that the integration of these practices favors the standardization of activities, the organization of information, the control of deliveries and the improvement of the workflow, contributing to greater efficiency in the management of internships and improving the internal organization of the sector.