Utilizando social BPM na colaboração de equipes de TI em uma empresa pública

Abstract

This paper presents the main concepts and analysis related to the Social BPM, Collaboration Maturity Model, showing how this procedure is becoming more and more necessary in the organizations routine. The main objective of this paper is to present the main steps of business process management applied within institutions, having as secondary objectives: to emphasize the importance of communication for the procedures to be well developed, to highlight the concept and application of social BPM and to highlight how the process of collaboration is developed within companies. The methodology applied throughout the work will be a collaborative maturity model, called CollabMM, which consists of descriptive research, highlighting the main steps for the collaboration maturity to be performed efficiently within organizations. Seeking to further highlight the information presented throughout the article, a case study was conducted in which the importance of planning and improvement processes to achieve better performance is verified.