Satisfação discente: um estudo de caso no curso de processos gerenciais do Instituto Federal de Pernambuco – Campus Paulista.

Abstract

This study's main objective was to investigate the level of satisfaction of students in the Management Processes program at the Federal Institute of Education, Science, and Technology of Pernambuco (IFPE), Paulista Campus, considering the main factors that influence this perception. To this end, a descriptive case study with a quantitative approach was conducted. The sample size, based on accessibility, included 118 students who completed the questionnaire either in person or online. The majority of students were female and aged between 18 and 24. The results indicate that students demonstrate the highest level of satisfaction with the Faculty, which accounts for the largest proportion of student perceptions, at 27.6%. Curricular Organization ranked second, at 25.3%, followed by Infrastructure, at 25.0%. Finally, Administrative Services had a lower proportion, at 22.1%, indicating a potential area for improvement within the institution. It is concluded that, although the general satisfaction is positive, there is a need for improvements, mainly in the administrative service factor, in order to further improve the academic experience of students. Keywords: course; student; management processes; satisfaction.