According to IBGE 7 out of 10 Brazilians use SUS and due to the great importance and impact of public hospital services in the Brazilian population, this study focuses on analyzing the satisfaction of users of public ...

This paper aims to identify the processes performed in the preparation of didactic material, and the possibility of using the PDCA quality tool. With the growth of the offer of EaD courses and the considerable increase of ...

This article presents a case study on the importance of using quality tools in a public hospital in Recife-PE. The objective is to identify which tools are used to control the quality of the activities carried out by the ...