BPM Ágil: modelagem e e estudo de caso em uma empresa de TI

Abstract

The case study of the treatment of the Hybrid implementation of processes using BPM with agile methodologies, demonstrating how it can contribute to the development of traditional processes in a company in the technology sector that uses traditional BPM. Agile BPM is an integration of management practices, existing in the software development market, to the BPM (Business Process Management) cycle, being applied as objective ways to the environment. This concept solves problems in the BPM approach, such as the lack of openness to the participation of common users throughout the process and the traditional search for the BPM cycle. A specific case study was formulated with a real company, BPMTI. The study showed that the method was able to be applied as management practices, generating more consistent and consistent process models with the tasks performed in the organization. Some difficulties in the application of Agile BPM were also identified, such as the need for customer involvement in the process. Finally, the work is concluded by proposing improvements to the process in order to eliminate the root causes and ensure that continuous improvement practices are followed. For agility, identify failures to deliver, get impressions to use Agile BPM, get closer to stakeholders and use impressions for minors.