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Diagnóstico e proposta de melhoria com foco na área de central de serviços de TI em empresas de Pernambuco
(2019-10-07)
This paper intends to diagnose and propose improvements focusing on
the central area of IT services in medium-sized companies in Pernambuco. The
theory was based on the studies of Magalhães and Pinheiro (2007), ...