Acessibilidade em Libras e Turismo :propostas para os centros de atendimento ao turismo de Pernambuco - CAT

Abstract

In tourism communication processes, there is a direct dependence on the circulation of clear, accessible, and understandable information for visitors. When these processes are not inclusive, specific groups, such as deaf individuals, end up facing difficulties that limit their autonomy and compromise their tourism experience. In the context of Recife, the Tourist Information Centers (TICs), more specifically those managed by Pernambuco Tourism Company (EMPETUR), represent strategic points for reception, guidance, and mediation of information, especially in high-traffic locations. In these TICs, gaps related to accessibility are noticeable, whether due to the lack of staff training or the absence of materials that facilitate communication with deaf visitors. Given this scenario, the present study aims to create strategies focused on serving deaf individuals. As methodological procedures, a literature review, direct observation, document analysis, and interviews were conducted. As a result, a structured proposal is presented that can guide future actions in the field of tourism and accessibility. It is expected to contribute to strengthening actions in communicational inclusion within tourism services, expanding the autonomy of deaf tourists, and promoting a more welcoming, efficient service aligned with accessibility principles.