Desenvolvimento de Aplicativo Móvel para Solicitação de Atendimento de Urgência

Abstract

Pre-hospital care is essential to reduce morbidity and mortality in urgent and emergency situations. However, agencies responsible for this service face operational challenges, such as prank calls and failures in the initial triage process. This study aims to develop and evaluate UrgenciaSeguraApp, a mobile application designed for the public to request emergency services, and Urgencia-Segura-Web, a web system that enables Municipal Guard and Civil Defense professionals to view and manage Instituto Federal de Pernambuco. Campus Palmares. Curso de Análise e Desenvolvimento de Sistemas. 28 de julho de 2025. incidents integrated with Firebase Realtime Database. The methodological approach combined quantitative research, through a questionnaire applied to Civil Defense agents, and qualitative research, through indirect interviews conducted by the advisor with Municipal Guard and Civil Defense agents, to gather perceptions regarding the solution’s feasibility and effectiveness. In the results, the responding agent rated the application and the portal with the highest score for clarity and practicality, highlighting ease of use, proper functioning of the features, and absence of difficulties in the tested functionalities. The interviews reinforced the suitability of the interface and the usefulness of the system in triage. It is concluded that the proposed solution has effective potential to optimize triage, reduce response time, and minimize waste of public resources, with the possibility of future expansion through integration with other agencies, such as SAMU.