Sobrecarga versus satisfação no trabalho: Uma análise da relação e seus impactos entre gestoras e gestores em um campus de um Instituto Federal.

Abstract

Considering the importance of public managers' role in the efficient management of resources and the quality of services provided to the community, this study focuses on work overload versus job satisfaction, focusing on the impacts experienced by managers on a Federal Institute campus. The objective was to use a qualitative approach to understand the perception of the factors that generate work overload and analyze how these aspects influence satisfaction and quality of life at work. The study involved the participation of 17 managers, representing approximately 85% of the total number of leaders working on the campus, of different age groups and genders. Data collection was conducted through interviews and a questionnaire, which enabled a detailed mapping of the conditions faced in the performance of managerial position. The study is descriptive in nature, focus on identifying the factors that lead to work overload and how these factors impact the satisfaction and well-being of these professionals. The results revealed that work overload is a systemic phenomenon, intensified by human resource scarcity, excessive bureaucracy, and budgetary constraints. An inverse relationship was found between work overload and satisfaction, although intrinsic factors, such as a sense of purpose and interpersonal relationships, support partial levels of satisfaction. Severe impacts on physical and mental health, such as chronic stress, anxiety, and burnout, were also highlighted, with greater severity among female managers due to the accumulation of family demands. It is concluded that organizational factors are primarily responsible for work overload, and that satisfaction is maintained by relational and individual factors, not by institutional support.