Aplicações de business intelligence: uma revisão de literatura

Abstract

The integration of information systems favors decision making that can be supported by Business Intelligence technologies, this facilitates data collection, analysis and information delivery, to compose the decision bases of operations management. The objective of this article is to identify the possibilities of Business Intelligence applications in a general context. To this end, a Systematic Literature Review was performed via protocol in the following databases: Scopus, Web of Science and Science Direct, PubMed, Scielo and Google Scholar. At the end, the articles were selected by the criterion of greatest number of relevance. Academically, this synthesis of the literature contributes to a better understanding of the theme.