Implantação de ERP em uma empresa de geração de energia: expectativa gerencial para melhoria de processos de O&M com implantação do módulo PM da SAP

Abstract

Competitive organizations seek to adapt continuously to the digital economy dynamic environment. From the 1990s onwards, the increasing complexity of globalized organizations expanded the need for integrate their functional activities. Evolved from MRPII the ERP sought to reach all the activities of the organization focusing on functionalities integration. The present work intended to perform data analysis from a group of specialists, aiming to raise their expectations for decision making through the benefits that will obtained with the ERP implementation, in particular the SAP PM module for maintenance management, due to comparing expectations of improvements to those described in literature. We interviewed experts and applied questionnaire to obtain quantitative data on their expectations using “google forms”. In this way, we were able to evaluate the acceptance of the proposed change as a problem solution of planning and carrying out the maintenance processes in the evaluated company. We conclude that solutions based on the use of ERP systems, generate expectations in the teams and if the implementation process does not occur in an integrated way at the strategic, tactical and operational levels, the difficulties faced to achieve the objectives will not be fully satisfied.