Percepção da qualidade de vida no trabalho de servidores técnico-administrativos em educação: uma análise no Instituto Federal de Pernambuco, Campus Paulista.

Abstract

The present article investigates the perception of Quality of Work Life (QWL) among the technical-administrative staff of the Federal Institute of Pernambuco (IFPE), Paulista campus. In a more demanding work environment, with an increasing need for emotional and physical resilience, quality of life emerges as a crucial factor for assessing health and well-being, and for guiding the implementation of improvement strategies in the workplace. The research adopts a quantitative approach with applied and exploratory characteristics, using Walton's (1973) questionnaire, which consists of 31 closed-ended questions related to QWL, applied to a sample of 11 administrative technicians (T.A.). The results indicate that most of the T.A. are dissatisfied or partially satisfied with their salary, although they perceive their compensation in comparison with that of colleagues more positively. The additional benefits offered by the institution create a divide between satisfaction and dissatisfaction, with a small neutral portion. The weekly work schedule is considered reasonably balanced, and the perception of workload is mixed. Satisfaction with technological resources is generally positive but partial. Health and safety in the workplace are evaluated positively. Aspects such as recognition and autonomy show room for improvement, while pride in the work and the image of the organization are viewed positively. The human resources policy also received a mixed evaluation, suggesting a need for adjustments. These results provide a comprehensive view of QWL at IFPE, Paulista campus, highlighting key areas for the implementation of improvements aimed at increasing satisfaction and well-being among technical-administrative staff.