A aplicação do uso das ferramentas de qualidade: um estudo de caso em um hospital público da cidade do Recife

Abstract

This article presents a case study on the importance of using quality tools in a public hospital in Recife-PE. The objective is to identify which tools are used to control the quality of the activities carried out by the coordinators of the areas: administrative and financial, nursing, medical and General Management. For this, we approach concepts of quality tools, quality in health services, and quality certifications for health services, such as: Joint Commission, ONA, among others. This article used a qualitative approach, in an exploratory-descriptive way, with the application of interviews for analysis made after the research question was defined: What is the importance of the use of quality tools for hospital service managers in a public hospital in Recife?. The study results were obtained in order to identify the importance of use for each coordinator and general director of the institution. With the results, we found that they consider the use of such tools important, but some have limited knowledge of the subject even having training in the area.