O uso da tecnologia da informação na gestão da secretaria de administração no município da Ilha de Itamaracá.

Abstract

This study examines the role of Information Technology (IT) in the management of the Administration Secretariat of the Municipality of Ilha de Itamaracá, highlighting its importance as a strategic tool for the modernization of public administration. The research addresses the evolution of IT, its application in the public sector, and its contribution to improving administrative efficiency, transparency, and service delivery to citizens. The methodology adopted was qualitative, based on a bibliographic review and interviews conducted with the municipal manager and staff members. The results show that IT is widely used in administrative activities such as document management, process control, and payroll management, as well as in strengthening transparency through digital tools. A divergence in perception was identified between management and staff regarding the adequacy of the systems used, indicating the need for modernization and greater technological integration. It is concluded that IT is essential for efficiency and innovation in municipal public management, requiring continuous investment in infrastructure, professional training, and system updates to ensure better outcomes.