Estresse dos motoristas do sistema de transporte público rodoviário.

Abstract

The objective of this article is to identify the most relevant causes, caused in the work environment, that cause stress in urban public transport drivers of a company located in the metropolitan region of Recife. The work routine of these workers is associated with risk factors. Such aspects contribute to greater physical and emotional exhaustion of this group, which results in the deterioration of their quality of life and loss of operational productivity. That way, understanding these causes can alleviate the triggers of physical and emotional exhaustion, providing greater comfort to employees and improving their quality of life and work. The methodology used was an exploratory, applied research using a quantitative approach. As for the procedure, a case study was conducted, with 212 drivers from the organization in question being interviewed. The research identified that variables related to the physical condition of the vehicles and issues caused by situations that generate injustice on the part of the organization's leaders were the main causes of the phenomenon under study.