Relatório teórico-analítico em hospitalidade no setor de governança

Abstract

The following survey was developed in the governance sector, which is a primary part within a hotel, as its function is to ensure the well-being of guests. Seeking such a view on the cleaning process, the research comes with a guiding question on the process of cleaning hotel premises during the pandemic. The research seeks to answer this question: are security protocols being established, how is the company's procedure to combat the spread of the virus (covid-19)? Among other characteristics relevant to the sector and its dynamics during the pandemic. It is noteworthy that all arguments used to reach the results in the text were organized from a qualitative method that seeks to understand the objectives of phenomena that occur at a given time. To consolidate the qualitative research, interviews were carried out, which were essential to collect the data and organize them systematically to facilitate its analysis. Thus, getting to understand the proposed goals.