https://repositorio.ifpe.edu.br/xmlui/handle/123456789/487 Mon, 01 Jun 2026 17:49:51 GMT 2026-06-01T17:49:51Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2165 Assistência estudantil no IFPE – Igarassu: análise e propostas para aprimorar o processo de acompanhamento. This study analyzes the Academic Retention Program at IFPE Igarassu Campus, focusing on the difficulties in monitoring student attendance and proposing management improvements. Using a qualitative approach and case study, interviews, observations, and institutional documents were used. The lack of a structured monitoring system was identified, hindering the analysis of attendance and performance. Using the 5 Whys and 5W2H tools, an action plan was proposed to centralize data, integrate departments, and qualify information. The expectation is to strengthen student retention and guide data-driven decisions. Tue, 19 Aug 2025 00:00:00 GMT https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2165 2025-08-19T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2115 Análise da satisfação dos usuários do terminal integrado de passageiros de Igarassu sob a perspectiva das dimensões da qualidade em serviços This study aims to analyze users’ perceptions regarding the quality of services provided at the Igarassu Integrated Passenger Terminal, located in the Metropolitan Region of Recife, based on service quality dimensions. It is an applied research with an exploratory and descriptive approach. The research was conducted in three stages: documentary and bibliographic review, on-site technical visit with observation, and application of a structured questionnaire through Google Forms. The instrument was developed according to the dimensions of tangibility, reliability, responsiveness, assurance, and empathy, and was administered to 80 users between December 2025 and February 2026. Data were analyzed using descriptive statistics based on a seven-point scale mean. The results indicate a predominantly positive evaluation regarding tangibility, responsiveness, assurance, and empathy, highlighting favorable perceptions of physical infrastructure and service delivery. However, the reliability dimension showed lower performance, revealing weaknesses related to punctuality and operational regularity. It is concluded that although the terminal presents satisfactory performance in structural and interpersonal aspects, improving operational reliability is a strategic factor for enhancing user satisfaction and perceived service quality. Mon, 23 Feb 2026 00:00:00 GMT https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2115 2026-02-23T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2114 Análise da Qualidade do Serviço de Microempreendedores Alimentícios no IFPE Campus Igarassu a partir da Aplicação do Modelo SERVQUAL This study aimed to evaluate the quality of services provided by food microentrepreneurs operating at IFPE - Campus Igarassu through the application of the SERVQUAL instrument. To achieve this objective, a bibliographic review was conducted on service quality in the food sector, with emphasis on the SERVQUAL model. Subsequently, a structured questionnaire was developed based on the five dimensions of the instrument: tangibility, reliability, assurance, responsiveness, and empathy, covering both customers’ expectations and perceptions. Data were collected using the Google Forms platform. The results revealed the existence of negative gaps across all analyzed dimensions, indicating that customers’ perceptions fell below their expectations. The Assurance dimension presented the highest level of discrepancy, whereas Empathy showed the lowest gap levels. Based on these findings, corrective actions were proposed focusing on environmental organization, process standardization, food safety, and customer service improvement, aiming to enhance the overall quality of the services provided. Thu, 19 Feb 2026 00:00:00 GMT https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2114 2026-02-19T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2112 A contribuição das ferramentas da qualidade para a melhoria de processos : estudo de caso em uma empresa do ramo alimentício. This study analyzes the contribution of quality tools to the continuous improvement of production processes in a food industry company. The research primarily focused on identifying and solving weaknesses related to the lack of product traceability and the predominance of informal operational controls. Methodologically, the study adopted a qualitative approach, characterized as exploratory and descriptive, through a case study. Initially, process mapping was conducted using flowcharts, enabling a detailed visualization of production stages and the identification of operational failures. To investigate the root causes of the identified problems, the Ishikawa Diagram was applied, highlighting critical factors related to workforce, methods, machinery, and measurement. As improvement and control strategies, the implementation of the Kanban system was proposed to enhance visual management of production flow and strengthen operational control. Additionally, an action plan was structured using the 5W1H tool to define responsibilities, deadlines, and procedures for mitigating the identified bottlenecks. The findings indicate that the integration of these tools contributes to process standardization, improves product traceability, strengthens internal communication, and enhances operational efficiency. The study concludes that the systematic adoption of quality tools represents an important strategic advantage for organizations in the food sector, promoting better process control, compliance with sanitary regulations, and support for continuous improvement. Mon, 23 Feb 2026 00:00:00 GMT https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2112 2026-02-23T00:00:00Z