https://repositorio.ifpe.edu.br/xmlui/handle/123456789/487 Wed, 22 Apr 2026 08:36:08 GMT 2026-04-22T08:36:08Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2104 Mapeamento de processos e kanban como estratégias para melhoria da gestão do estágio não obrigatório no IFPE. This research addresses the application of process management in monitoring non-mandatory internships in a professional training institution, with the aim of proposing process mapping and the agile Kanban methodology to improve the management of internship activities. The study is characterized as an exploratory case study, with a qualitative approach, carried out in the internship sector of the Federal Institute of Education, Science and Technology of Pernambuco - Campus Igarassu. To develop the proposal, existing procedures were analyzed, the workflow was mapped and the principles of Kanban were applied as a tool for visual organization and monitoring of activities, with the aim of increasing the predictability and efficiency of the processes of formalizing the students' academic internship. The results showed that the integration of these practices favors the standardization of activities, the organization of information, the control of deliveries and the improvement of the workflow, contributing to greater efficiency in the management of internships and improving the internal organization of the sector. Wed, 11 Feb 2026 00:00:00 GMT https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2104 2026-02-11T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/1996 Aplicação das ferramentas da qualidade para a melhoria de processos : Estudo de caso de uma indústria na região metropolitana do Recife. This article analyzes the growing importance of quality in industrial production within a context of globalization and high market competitiveness. A significant transition is observed from a focus on process control to prioritizing customer needs, emphasizing the application of quality tools and standards such as ISO 22000 to ensure food quality and safety. The research focuses on analyzing consumer complaints in a food industry located in Pernambuco, Brazil, aiming to identify root causes and develop solutions through the application of quality tools. The study seeks to highlight the relevance of these tools in problem identification and resolution processes, as well as their contribution to effective control of the production process. Mon, 11 Aug 2025 00:00:00 GMT https://repositorio.ifpe.edu.br/xmlui/handle/123456789/1996 2025-08-11T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/1908 Análise das boas práticas de fabricação de um açougue de Goiana-PE. This study aims to propose an action plan based on the 5W1H methodology to support the sanitary adequacy of the butcher shop Carnes & Frios, managed by the Department of Agriculture, Fisheries, and Environment, located in the Public Market of Goiana-PE. The research followed a qualitative and descriptive approach, developed from a case study, with the application of a checklist adapted to ANVISA’s requirements (RDC 216/2004), containing specific criteria of Good Manufacturing Practices (GMP). Data were collected through direct on-site observation and interviews with employees. The diagnostic analysis revealed that 61.5% of the evaluated items were non-compliant, highlighting deficiencies in essential requirements such as facility hygiene, pest control, food handling, use of Personal Protective Equipment (PPE), traceability of purchases, waste disposal, and potable water usage. The absence of the Good Practices Manual and the lack of training for food handlers were identified as the most critical issues. In response, a practical, easy-to-implement, and low-cost action plan was developed, structured on the 5W1H method. The proposal aims to promote structural and operational improvements in the establishment, contributing to food safety, reducing sanitary risks, and ensuring compliance with legal standards. Although theoretical, the proposal may serve as a reference for public managers and small businesses. Sun, 14 Sep 2025 00:00:00 GMT https://repositorio.ifpe.edu.br/xmlui/handle/123456789/1908 2025-09-14T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/1905 Qualidade em serviços de E-commerce: uma avaliação da percepção dos clientes da Shopee em Igarassu With the growth of e-commerce, it has become increasingly easier to purchase products from anywhere in the world quickly and affordably. This evolution has provided greater accessibility, variety, and competitive prices, but this expansion has also created challenges in delivery logistics, customer service, and discrepancies between what is sold and what the customer receives. In Brazil, Shopee has become one of the leading shopping sites, being widely used even in smaller cities like Igarassu, Pernambuco. This study sought to understand how Igarassu residents perceive the quality of services on Shopee's e-commerce platform, based on their own experiences. To this end, a closed-ended survey was conducted using a questionnaire developed using the E-S-QUAL method. E-commerce quality, using this method, was assessed based on eight factors related to speed of service, website performance, data security, customer service, problem-solving, contact information, price, and whether the customer intends to continue shopping on Shopee. In addition to this method, the survey also used the Net Promoter Score (NPS) method, a customer satisfaction metric, to compare the satisfaction levels observed between the methods. The results highlight the aspects that customers consider to work well, as well as those they consider for improvement. The result was that the dimensions of privacy, accountability, compensation, and contact achieved a high level of neutrality, while the dimensions of efficiency, system availability, service, perceived value, and loyalty interest revealed an overwhelming level of satisfaction in the respondents' perception. Tue, 19 Aug 2025 00:00:00 GMT https://repositorio.ifpe.edu.br/xmlui/handle/123456789/1905 2025-08-19T00:00:00Z