https://repositorio.ifpe.edu.br/xmlui/handle/123456789/486 2026-05-02T03:00:57Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2145 Improov: uma ferramenta de auxílio no processo de ensino autodidata - registro de software, desenvolvimento e implantação. This report aims to describe the software development and registration process for the Improov application, which was created using the PHP programming language, the Laravel framework, MySQL database, and integration with the Github API, as a prerequisite for obtaining a degree in Internet Systems Technology. During the course, we developed a project aimed at assisting the self-directed learning of beginner students in the technology field through a gamified platform. During development, we contributed to several stages of the process, such as: target audience analysis and research, prototyping, layout and source code development, and software deployment on a cloud platform service. 2025-07-02T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2144 Improov: uma ferramenta de auxílio no processo de aprendizagem autodidata - registro de software e design. This report describes the process of creating a software tool designed to support and motivate new developers to expand their knowledge and qualify for a job in the technology information sector. To achieve this objective, the Design Thinking methodology was adopted to favor an user-centered approach, allowing a thorough analysis of the needs and difficulties of the target audience. During the development, agile methodologies such as Kanban and Feature Driven Development (FDD) were employed to plan and implement functionality in incremental cycles. As a result, an MVP (minimum viable product) was developed, offering an intuitive interface, gamification mechanisms and support for self-directed learning strategies. The tool was validated through semiannual tests and continuous adjustments to optimize application according to user expectations. 2025-07-02T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2115 Análise da satisfação dos usuários do terminal integrado de passageiros de Igarassu sob a perspectiva das dimensões da qualidade em serviços This study aims to analyze users’ perceptions regarding the quality of services provided at the Igarassu Integrated Passenger Terminal, located in the Metropolitan Region of Recife, based on service quality dimensions. It is an applied research with an exploratory and descriptive approach. The research was conducted in three stages: documentary and bibliographic review, on-site technical visit with observation, and application of a structured questionnaire through Google Forms. The instrument was developed according to the dimensions of tangibility, reliability, responsiveness, assurance, and empathy, and was administered to 80 users between December 2025 and February 2026. Data were analyzed using descriptive statistics based on a seven-point scale mean. The results indicate a predominantly positive evaluation regarding tangibility, responsiveness, assurance, and empathy, highlighting favorable perceptions of physical infrastructure and service delivery. However, the reliability dimension showed lower performance, revealing weaknesses related to punctuality and operational regularity. It is concluded that although the terminal presents satisfactory performance in structural and interpersonal aspects, improving operational reliability is a strategic factor for enhancing user satisfaction and perceived service quality. 2026-02-23T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2114 Análise da Qualidade do Serviço de Microempreendedores Alimentícios no IFPE Campus Igarassu a partir da Aplicação do Modelo SERVQUAL This study aimed to evaluate the quality of services provided by food microentrepreneurs operating at IFPE - Campus Igarassu through the application of the SERVQUAL instrument. To achieve this objective, a bibliographic review was conducted on service quality in the food sector, with emphasis on the SERVQUAL model. Subsequently, a structured questionnaire was developed based on the five dimensions of the instrument: tangibility, reliability, assurance, responsiveness, and empathy, covering both customers’ expectations and perceptions. Data were collected using the Google Forms platform. The results revealed the existence of negative gaps across all analyzed dimensions, indicating that customers’ perceptions fell below their expectations. The Assurance dimension presented the highest level of discrepancy, whereas Empathy showed the lowest gap levels. Based on these findings, corrective actions were proposed focusing on environmental organization, process standardization, food safety, and customer service improvement, aiming to enhance the overall quality of the services provided. 2026-02-19T00:00:00Z