https://repositorio.ifpe.edu.br/xmlui/handle/123456789/478 2026-04-30T09:26:38Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2122 Treinamento e qualificação profissional: um estudo de caso em um estabelecimento hoteleiro do município do Ipojuca/PE na percepção da gestão de recursos humanos The subject of this study relates people management and quality in the hospitality sector. The aim of the work is therefore to analyze the importance of people management in the hotel sector, focusing on training and professional qualification processes as essential tools for achieving excellence in customer service. The methodology adopts a qualitative approach based on a case study carried out in a hotel located in the municipality of Ipojuca, Pernambuco. It was investigated how continuous investment in training contributes to the development of technical and behavioral skills by employees that are essential for improving the guest experience. The results show that continuous employee training, combined with humanized and strategic management practices, contributes directly to improving the quality of services, increasing guest satisfaction and strengthening the company's institutional image. In addition, well-trained and valued employees tend to show greater engagement, proactivity and commitment to organizational objectives 2025-08-27T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2121 Oferta de café da manhã nos meios de hospedagem do Cabo de Santo Agostinho: análise de cinco equipamentos hoteleiros no litoral sul de Pernambuco 2025-08-27T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/1552 Estratégias para ampliação de clientes: estudo de caso em um restaurante de hotel localizado no Cabo de Santo Agostinho - PE 2024-09-05T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/1457 Inteligência artificial na hotelaria: perspectivas futuras, desafios e oportunidades In the current technological scenario, a rapid evolution of emerging technologies such as the Internet of Things (IoT), Information and Communication Technologies (ICT), and Artificial Intelligence (AI) is observed. This dynamic has generated a series of unique opportunities and challenges, significantly transforming the provision of services in the hotel industry and the guest experience. Therefore, the aim of this work was to identify the perceptions of employees from different hotels in Pernambuco regarding the use of technologies in the hotel industry. This is a descriptive case study with a quantitative and qualitative approach, involving eleven hotels located in the state of Pernambuco, with data collection through questionnaires. The results showed a partial understanding among the surveyed establishments about new technologies and their use in the hotel industry. Additionally, it was highlighted that the intersection of technology and hospitality is shaping a dynamic and promising scenario, where the harmonization between technological innovation and personalized customer service is crucial for the sustainable success of the hotel sector. 2023-11-29T00:00:00Z