https://repositorio.ifpe.edu.br/xmlui/handle/123456789/478 2026-04-07T17:26:42Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/1552 Estratégias para ampliação de clientes: estudo de caso em um restaurante de hotel localizado no Cabo de Santo Agostinho - PE 2024-09-05T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/1457 Inteligência artificial na hotelaria: perspectivas futuras, desafios e oportunidades In the current technological scenario, a rapid evolution of emerging technologies such as the Internet of Things (IoT), Information and Communication Technologies (ICT), and Artificial Intelligence (AI) is observed. This dynamic has generated a series of unique opportunities and challenges, significantly transforming the provision of services in the hotel industry and the guest experience. Therefore, the aim of this work was to identify the perceptions of employees from different hotels in Pernambuco regarding the use of technologies in the hotel industry. This is a descriptive case study with a quantitative and qualitative approach, involving eleven hotels located in the state of Pernambuco, with data collection through questionnaires. The results showed a partial understanding among the surveyed establishments about new technologies and their use in the hotel industry. Additionally, it was highlighted that the intersection of technology and hospitality is shaping a dynamic and promising scenario, where the harmonization between technological innovation and personalized customer service is crucial for the sustainable success of the hotel sector. 2023-11-29T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/1434 Avaliação das práticas de gerenciamento de resíduos sólidos em um meio de hospedagem no município do Cabo de Santo Agostinho 2024-09-05T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/1433 Gestão feminina: desafios inerentes ao gênero na carreira profissional hoteleira – um estudo de caso em um hotel de Pernambuco. 2024-09-05T00:00:00Z