https://repositorio.ifpe.edu.br/xmlui/handle/123456789/487 2026-08-14T23:40:36Z 2026-08-14T23:40:36Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2261 2026-08-06T06:01:19Z 2026-07-15T00:00:00Z

Gestão da qualidade aplicada à redução da evasão escolar em uma instituição de ensino profissionalizante School dropout is one of the main challenges faced by vocational education institutions, compromising student retention, the quality of educational services, and institutional competitiveness. In this context, this study aimed to analyze the factors associated with school dropout at the Microlins unit located in Goiana, Pernambuco, Brazil, using quality management tools to identify the causes of the problem and propose improvement actions. This research is characterized as applied, with a qualitative approach and exploratory and descriptive objectives, developed through a case study. Data were collected through direct observation of the institution's routine, a semi-structured interview with the unit manager, reports from former students, and the analysis of institutional records related to student enrollment and dropout rates. Data analysis was conducted using the Method of Analysis and Problem Solving (MASP), supported by the Ishikawa Diagram, the GUT Matrix, and the 5W2H action plan. The findings revealed that school dropout results from the interaction of multiple factors, particularly students' migration to competing institutions, difficulties in balancing work and study, financial constraints, failures in institutional communication, and insufficient systematic student monitoring. Based on these findings, improvement actions were proposed to strengthen the institution's image and provide greater academic flexibility for working students. It is concluded that the integrated application of quality management tools contributed to structuring the diagnosis of the problem, supporting decision-making, and proposing continuous improvement strategies capable of promoting student retention and strengthening institutional competitiveness.

2026-07-15T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2165 2026-05-12T06:01:20Z 2025-08-19T00:00:00Z

Assistência estudantil no IFPE – Igarassu: análise e propostas para aprimorar o processo de acompanhamento. This study analyzes the Academic Retention Program at IFPE Igarassu Campus, focusing on the difficulties in monitoring student attendance and proposing management improvements. Using a qualitative approach and case study, interviews, observations, and institutional documents were used. The lack of a structured monitoring system was identified, hindering the analysis of attendance and performance. Using the 5 Whys and 5W2H tools, an action plan was proposed to centralize data, integrate departments, and qualify information. The expectation is to strengthen student retention and guide data-driven decisions.

2025-08-19T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2115 2026-04-23T20:01:16Z 2026-02-23T00:00:00Z

Análise da satisfação dos usuários do terminal integrado de passageiros de Igarassu sob a perspectiva das dimensões da qualidade em serviços This study aims to analyze users’ perceptions regarding the quality of services provided at the Igarassu Integrated Passenger Terminal, located in the Metropolitan Region of Recife, based on service quality dimensions. It is an applied research with an exploratory and descriptive approach. The research was conducted in three stages: documentary and bibliographic review, on-site technical visit with observation, and application of a structured questionnaire through Google Forms. The instrument was developed according to the dimensions of tangibility, reliability, responsiveness, assurance, and empathy, and was administered to 80 users between December 2025 and February 2026. Data were analyzed using descriptive statistics based on a seven-point scale mean. The results indicate a predominantly positive evaluation regarding tangibility, responsiveness, assurance, and empathy, highlighting favorable perceptions of physical infrastructure and service delivery. However, the reliability dimension showed lower performance, revealing weaknesses related to punctuality and operational regularity. It is concluded that although the terminal presents satisfactory performance in structural and interpersonal aspects, improving operational reliability is a strategic factor for enhancing user satisfaction and perceived service quality.

2026-02-23T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2114 2026-04-23T06:01:07Z 2026-02-19T00:00:00Z

Análise da Qualidade do Serviço de Microempreendedores Alimentícios no IFPE Campus Igarassu a partir da Aplicação do Modelo SERVQUAL This study aimed to evaluate the quality of services provided by food microentrepreneurs operating at IFPE - Campus Igarassu through the application of the SERVQUAL instrument. To achieve this objective, a bibliographic review was conducted on service quality in the food sector, with emphasis on the SERVQUAL model. Subsequently, a structured questionnaire was developed based on the five dimensions of the instrument: tangibility, reliability, assurance, responsiveness, and empathy, covering both customers’ expectations and perceptions. Data were collected using the Google Forms platform. The results revealed the existence of negative gaps across all analyzed dimensions, indicating that customers’ perceptions fell below their expectations. The Assurance dimension presented the highest level of discrepancy, whereas Empathy showed the lowest gap levels. Based on these findings, corrective actions were proposed focusing on environmental organization, process standardization, food safety, and customer service improvement, aiming to enhance the overall quality of the services provided.

2026-02-19T00:00:00Z