https://repositorio.ifpe.edu.br/xmlui/handle/123456789/487 2026-09-04T12:41:19Z 2026-09-04T12:41:19Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2308 2026-09-03T06:00:57Z 2026-07-20T00:00:00Z

Aplicação de ferramentas da qualidade para redução de custos e impactos ambientais: estratégias e diretrizes para a sustentabilidade organizacional The growing concern about the environmental impacts resulting from organizational activities has encouraged companies to adopt management practices aligned with the principles of sustainability, operational efficiency, and continuous improvement. In this context, proper solid waste management has become an important challenge for organizations seeking to reconcile cost reduction, process efficiency, competitiveness, and socio-environmental responsibility. This study aimed to analyze how the application of quality management tools can contribute to reducing costs related to solid waste management, improving waste management processes, and strengthening organizational sustainability practices in a company in the logistics sector. The research is characterized as applied, with a qualitative and quantitative approach, developed through a case study. Data collection was carried out through a bibliographic survey, direct observation of the company's activities, and questionnaires administered to employees. The theoretical framework addressed topics related to quality management, organizational sustainability, ESG, Sustainable Development Goals (SDGs), circular economy, reverse logistics, and management systems based on ISO 9001 and ISO 14001 standards. The results showed opportunities for improvement in waste segregation, knowledge of environmental policies, employee training, and the reuse of recyclable materials. The application of the Problem Analysis and Solving Method (MASP) enabled the identification of the main causes of these weaknesses, providing a basis for the development of an action plan structured through the 5W2H tool. It is concluded that the integration of quality management tools and sustainability practices can contribute to improving waste management, reducing waste and the costs associated with its management, mitigating environmental impacts, and strengthening organizational sustainability.

2026-07-20T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2261 2026-08-06T06:01:19Z 2026-07-15T00:00:00Z

Gestão da qualidade aplicada à redução da evasão escolar em uma instituição de ensino profissionalizante School dropout is one of the main challenges faced by vocational education institutions, compromising student retention, the quality of educational services, and institutional competitiveness. In this context, this study aimed to analyze the factors associated with school dropout at the Microlins unit located in Goiana, Pernambuco, Brazil, using quality management tools to identify the causes of the problem and propose improvement actions. This research is characterized as applied, with a qualitative approach and exploratory and descriptive objectives, developed through a case study. Data were collected through direct observation of the institution's routine, a semi-structured interview with the unit manager, reports from former students, and the analysis of institutional records related to student enrollment and dropout rates. Data analysis was conducted using the Method of Analysis and Problem Solving (MASP), supported by the Ishikawa Diagram, the GUT Matrix, and the 5W2H action plan. The findings revealed that school dropout results from the interaction of multiple factors, particularly students' migration to competing institutions, difficulties in balancing work and study, financial constraints, failures in institutional communication, and insufficient systematic student monitoring. Based on these findings, improvement actions were proposed to strengthen the institution's image and provide greater academic flexibility for working students. It is concluded that the integrated application of quality management tools contributed to structuring the diagnosis of the problem, supporting decision-making, and proposing continuous improvement strategies capable of promoting student retention and strengthening institutional competitiveness.

2026-07-15T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2165 2026-05-12T06:01:20Z 2025-08-19T00:00:00Z

Assistência estudantil no IFPE – Igarassu: análise e propostas para aprimorar o processo de acompanhamento. This study analyzes the Academic Retention Program at IFPE Igarassu Campus, focusing on the difficulties in monitoring student attendance and proposing management improvements. Using a qualitative approach and case study, interviews, observations, and institutional documents were used. The lack of a structured monitoring system was identified, hindering the analysis of attendance and performance. Using the 5 Whys and 5W2H tools, an action plan was proposed to centralize data, integrate departments, and qualify information. The expectation is to strengthen student retention and guide data-driven decisions.

2025-08-19T00:00:00Z https://repositorio.ifpe.edu.br/xmlui/handle/123456789/2115 2026-04-23T20:01:16Z 2026-02-23T00:00:00Z

Análise da satisfação dos usuários do terminal integrado de passageiros de Igarassu sob a perspectiva das dimensões da qualidade em serviços This study aims to analyze users’ perceptions regarding the quality of services provided at the Igarassu Integrated Passenger Terminal, located in the Metropolitan Region of Recife, based on service quality dimensions. It is an applied research with an exploratory and descriptive approach. The research was conducted in three stages: documentary and bibliographic review, on-site technical visit with observation, and application of a structured questionnaire through Google Forms. The instrument was developed according to the dimensions of tangibility, reliability, responsiveness, assurance, and empathy, and was administered to 80 users between December 2025 and February 2026. Data were analyzed using descriptive statistics based on a seven-point scale mean. The results indicate a predominantly positive evaluation regarding tangibility, responsiveness, assurance, and empathy, highlighting favorable perceptions of physical infrastructure and service delivery. However, the reliability dimension showed lower performance, revealing weaknesses related to punctuality and operational regularity. It is concluded that although the terminal presents satisfactory performance in structural and interpersonal aspects, improving operational reliability is a strategic factor for enhancing user satisfaction and perceived service quality.

2026-02-23T00:00:00Z