This paper offers a plan of after-sales strategies for keeping customers coming back to a building supply store in Igarassu - PE. After-sales involves actions aimed at keeping customers happy and loyal, ensuring they're ...

In the current national economic scenario, it is clear that the cosmetics and beauty services sector has maintained a remarkable growth trend. Research has shown that in the last five years barbershops have taken up a ...

This academic work on Quality Management as a Tool for Professional Development for Call Center Operators proposes a theoretical analysis based on literature review regarding the impact of quality management implementation ...

Software quality is of great importance to companies, being a challenge faced by many managers. Whenever the system is updated, it is necessary to pay extra attention not to introduce errors resulting from the newly ...