Quality management has become an essential competitive differentiator, even in the service sector, such as the funeral industry, where emotional factors directly influence customer perception. This study investigates the ...

This article aims to evaluate the quality of services provided by Açougue, located in Goiana/PE, using the SERVQUAL model. The research was conducted in five stages: literature review, development of the data collection ...

This study focuses on analyzing the loss of production capacity in a pulp industry located in the Metropolitan Region of Recife, specifically on the toilet paper production line. The research problem involved frequent ...